This Refund Policy explains how refunds, returns and cancellations work for purchases discovered through SellCosmo.
1. Overview
SellCosmo allows users to discover products and compare purchasing options available from third-party retailers and online platforms.
When you click through to purchase a product, the transaction is completed on the retailer's website or application.
The refund, return and cancellation rules applicable to that purchase are therefore determined by the retailer or seller involved in the transaction.
2. SellCosmo's Role
SellCosmo does not act as the merchant or seller of products listed on the platform.
We do not collect the purchase payment, package the product, ship the product or make decisions regarding refunds and returns for orders placed on third-party platforms.
For this reason, SellCosmo cannot independently approve, reject or process a refund for a purchase made through an external retailer.
3. Refunds
If a product purchased through a third-party retailer is eligible for a refund, the refund will normally be processed according to that retailer's refund policy.
The amount, payment method and processing time may depend on the retailer, payment provider, seller and circumstances of the order.
Users should refer to the order confirmation and the retailer's official refund policy for the specific terms applicable to their purchase.
4. Returns
Return eligibility is determined by the retailer or seller from whom the product was purchased.
Different products may have different return conditions, including time limits, product condition requirements, packaging requirements and category-specific restrictions.
If you want to return a product
- Log in to the retailer's website or application.
- Locate the relevant order.
- Review the retailer's return policy.
- Submit the return request through the retailer's process.
- Follow the instructions provided by the seller or retailer.
5. Order Cancellations
Cancellation requests must generally be made through the retailer or platform where the order was placed.
Whether an order can be cancelled may depend on its processing or shipping status and the retailer's cancellation policy.
SellCosmo cannot cancel an order on behalf of a user after the user has completed the purchase on a third-party platform.
6. Damaged, Incorrect or Defective Products
If a product arrives damaged, defective, incomplete or different from the product ordered, users should contact the retailer or seller directly.
The retailer will determine the appropriate resolution under its applicable policies. This may include replacement, return, repair or refund where applicable.
7. Refund Processing Time
Refund processing times are controlled by the retailer and the payment provider involved in the original transaction.
Once a retailer confirms that a refund has been issued, the time required for the amount to appear in the user's account may vary depending on the payment method and financial institution.
8. Price or Information Differences
Product prices and availability displayed on SellCosmo may change over time. The final price, availability and purchasing terms are determined by the retailer at the time of purchase.
Users should review the final order details on the retailer's platform before completing a transaction.
9. Contacting SellCosmo
For questions about a specific order, refund or return, users should first contact the retailer where the purchase was completed.
For questions about SellCosmo itself, you can contact us at contact@sellcosmo.com .
10. Policy Updates
SellCosmo may update this Refund Policy from time to time to reflect changes to the platform, services or applicable requirements.
The latest version published on this page will apply to users accessing the website.