This Shipping Policy explains how shipping and delivery work when products are discovered through SellCosmo.
1. Overview
SellCosmo helps users discover products and compare available purchasing options from third-party retailers and online platforms.
When you select a product and choose to purchase it, you may be redirected to the website or application of the relevant retailer or service provider.
Any purchase made after leaving SellCosmo is governed by the policies and terms of the retailer or platform where the transaction takes place.
2. SellCosmo's Role
SellCosmo does not operate as the seller, merchant, warehouse, courier or delivery provider for products displayed through the platform.
Therefore, SellCosmo does not control the physical fulfilment of an order after a user completes a purchase on a third-party platform.
The retailer or service provider is responsible for the actual order fulfilment and delivery process.
3. Delivery
Delivery timelines depend on the retailer, seller, courier service, product availability, delivery location and other factors determined by the platform where the purchase is completed.
Any estimated delivery date displayed on a third-party platform should be treated as an estimate provided by that platform.
SellCosmo cannot guarantee a particular delivery date or delivery time.
4. Shipping Charges
Shipping or delivery charges, where applicable, are determined by the retailer or service provider.
Charges may vary depending on factors such as the delivery address, product, seller, order value, delivery method and promotional offers.
Users should review the final shipping charges shown by the retailer before completing a purchase.
5. Order Tracking
If tracking information is provided, it will generally be available through the retailer or platform where the order was placed.
Users should use the order confirmation, tracking page, mobile application or customer-support channel of the relevant retailer for shipment updates.
6. Delays and Delivery Issues
Delivery may occasionally be delayed because of weather conditions, logistics issues, high demand, address problems, seller-related issues, courier delays, public holidays or other circumstances.
Since SellCosmo does not control fulfilment or transportation, we cannot be responsible for delays caused by a third-party retailer, seller or courier.
If your order is delayed
- Check the order status on the retailer's platform.
- Review the tracking information provided by the retailer.
- Contact the retailer or seller for delivery assistance.
- Keep your order confirmation and tracking details available.
7. Incorrect or Damaged Deliveries
If an order arrives damaged, incomplete, incorrect or otherwise different from what was purchased, the user should contact the retailer or seller where the transaction was completed.
Any replacement, return, refund or compensation will be handled according to the policies of the relevant retailer or seller.
8. International or Restricted Deliveries
Product availability and delivery eligibility may vary by location. Some retailers may not deliver certain products to particular regions or addresses.
Users should verify delivery availability and any applicable restrictions on the retailer's website before purchasing.
9. Questions About Shipping
For questions specifically related to an order, shipment, delivery date, tracking number, return or replacement, the fastest option is usually to contact the retailer where the purchase was completed.
For questions about SellCosmo itself, you can contact us at contact@sellcosmo.com .
10. Policy Updates
SellCosmo may update this Shipping Policy from time to time to reflect changes to the platform, its services or applicable requirements.
The latest version published on this page will apply to users visiting the website.